by Sara | Dec 5, 2023 | Uncategorised
Have you ever noticed how arguments with your customers never go anywhere? Even when the customers are in error, trying to prove them wrong at all costs won’t make them admit they made a mistake, and be on your side. In fact you will get quite the opposite result:...
by Sara | Dec 5, 2023 | Uncategorised
Have you ever had the feeling you forgot something when leaving your house, getting to work, or going to bed? There is the risk you forgot to do something important like sending an email to your client, or preparing a spreadsheet for your boss before the...
by Sara | Dec 5, 2023 | Uncategorised
“Why is training so expensive? So much money just for a couple of hours?” I’ve heard this question too many times, and it made me realise that many companies don’t know all the work that is behind the delivery of a day, hand day, or even just...
by Sara | Dec 5, 2023 | Uncategorised
Here is a little idea to show that extra care to your customers when you are on the phone with them: You got to the end of the phone conversation with a customer, and you have already summarised what has been accomplished during the call, and let the customer know...
by Sara | Dec 5, 2023 | Uncategorised
How to take the first step when it comes to starting a big task Are you having trouble starting a task even if it’s really important? It’s ok, you are not the only one. Postponing things is very common, and it may seem okay to procrastinate...
by Sara | Dec 5, 2023 | Uncategorised
Did you know that a single negative word has the power to induce physical and emotional stress? Have a look at these words and think about how you feel looking at them, then try reading them out loud. If the corners of your mouth are down, your chest feels a bit tight...
