Successful businesses recognize the importance of providing excellent customer service in every customer interaction.
Excellence is vital if you want to have loyal customers and increase the level of recommendations you receive, and customer service agents have a considerable impact on the customer's perception of your brand.
Friendly and empathetic interaction, with a trained customer service agent, can bring repeat business and referral, creating a competitive advantage for your company.
My customer service courses are ideal for whom is just starting in customer service, or customer care, and wants to learn the fundamentals, and develop customer service skills; or for whom is already an experienced customer service agent and would like a refresher; my courses are also a good resource if you are in a managerial position and are looking for a training program to share with your team.
Sales opportunities are lost on so many occasions, because salespeople don’t receive formal training, and perhaps make up the selling process as they go along.
Following a well structured course is the key to success: you will know how to ask the right questions and how to be a good listener, understand customers' needs and offer them the ideal solutions.
My sales course is an introduction to successful selling, designed for new salespeople who need a structured approach to sales, and for those who have little sales experience but no formal training, and want to boost their performance.
Why do people never have enough time to achieve what they want, or enjoy their use of time, both at home and at work?
Good time management tools and techniques allow people to manage their time more effectively, enabling individuals to complete more in a shorter period of time with less stress.
My time management courses are for those wishing to take more control of their lives, and the way they spend time, both professionally and personally.
From goal setting, to diaries and ways to beat procrastination, my courses aim to create the right habits to be more productive, focus better, and accomplish bigger results.
(or 4 Zoom Sessions)
Bespoke trainings tailored to your needs are available, contact me to discuss.