by Sara | Dec 8, 2023 | Uncategorised
In my last working place, as a delight factor for our customers, we had a welcome message with their last name appearing on the bedroom TV screen, once they had checked-in: “Welcome to our hotel Mrs. Powell” Brilliant idea, what could go wrong? One day a...
by Sara | Dec 8, 2023 | Uncategorised
in-house vs. hiring-out for training Would you like training that really delivers? Would you like to be able to measure the extent of benefits you can receive through outsourced or internal training? You must have a look at this: Outsourcing skills and...
by Sara | Dec 8, 2023 | Uncategorised
If you don’t survey your customers or collect feedback, if you are too busy to monitor your customers reviews online, or simply interrupt customers while they are talking instead of letting them finish (because you might know what they are about to tell you, or you...
by Sara | Dec 5, 2023 | Uncategorised
Don’t judge a book by its cover = the opinion of someone or something cannot be formed solely by seeing what’s on the surface. Sorry to be the bearer of bad news but it doesn’t go this way in real life! The guests of your hotel will never say: <I had a...
by Sara | Dec 5, 2023 | Uncategorised
If you missed Part 1 you can read it here 6) Turn your back on guests Turn one’s back on = ignore (someone) by turning away from them. When you turn your back on someone, you’re silently stating you are not interested in that person. “That’s...
by Sara | Dec 5, 2023 | Uncategorised
Your reopening date is getting closer! You have waited an entire year for this moment, worked hard to get to this point, fought to stay motivated! … The last steps are making sure you take all the necessary safety precautions, and train your staff accordingly,...
