The Importance of…being called the right name!

The Importance of…being called the right name!

In my last working place, as a delight factor for our customers, we had a welcome message with their last name appearing on the bedroom TV screen, once they had checked-in: “Welcome to our hotel Mrs. Powell” Brilliant idea, what could go wrong? One day a...
Internal or Outsourced?

Internal or Outsourced?

in-house vs. hiring-out for training Would you like training that really delivers? Would you like to be able to measure the extent of benefits you can receive through outsourced or internal training? You must have a look at this: Outsourcing skills and...
5 Ideas to reopen your business safely

5 Ideas to reopen your business safely

Your reopening date is getting closer! You have waited an entire year for this moment, worked hard to get to this point, fought to stay motivated! … The last steps are making sure you take all the necessary safety precautions, and train your staff accordingly,...