Journal

The Importance of…being called the right name!

In my last working place, as a delight factor for our customers, we had a welcome message with their last name appearing on the bedroom TV screen, once they had checked-in: "Welcome to our hotel Mrs. Powell" Brilliant idea, what could go wrong? One day a couple of...
2 Ways to deal with a boss that gives you extra work

2 Ways to deal with a boss that gives you extra work

Do you have a boss that keeps adding work to your “already full plate” making you feel stressed and overwhelmed at work?  Bosses often do it because they are busy and probably overworked too and have to delegate some of their tasks… …but can you say “no” to your...

The wrong time for a conversation

The wrong time for a conversation

✋ Raise your hand if you ever had to wait to be served as a customer because the cashiers were distracted and chatting to each other. How did that make you feel?  I personally feel ignored what is happens, and I find it super irritating especially if I’m in...

Don’t Set Goals For 2022! Unless you do these 5 things

Don’t Set Goals For 2022! Unless you do these 5 things

Every January I hear phrases like: “New Year, New Me” or “I have the feeling this year will be different” …which punctually every December turn into: “Gosh, this year went so fast, what have I done?” or “I really hope next year will be better than...