Journal

The Importance of…being called the right name!

In my last working place, as a delight factor for our customers, we had a welcome message with their last name appearing on the bedroom TV screen, once they had checked-in: "Welcome to our hotel Mrs. Powell" Brilliant idea, what could go wrong? One day a couple of...
Improve your productivity with technology

Improve your productivity with technology

Have you ever had the feeling you forgot something when leaving your house, getting to work, or going to bed? There is the risk you forgot to do something important like sending an email to your client, or preparing a spreadsheet for your boss before the deadline...oh...

How to plan a training session

How to plan a training session

"Why is training so expensive? So much money just for a couple of hours?" I've heard this question too many times, and it made me realise that many companies don't know all the work that is behind the delivery of a day, hand day, or even just an hour of training when...

Don’t Hang Up First

Don’t Hang Up First

Here is a little idea to show that extra care to your customers when you are on the phone with them: You got to the end of the phone conversation with a customer, and you have already summarised what has been accomplished during the call, and let the customer know...

Start with 5 Minutes

Start with 5 Minutes

How to take the first step when it comes to starting a big task Are you having trouble starting a task even if it's really important? It's ok, you are not the only one. Postponing things is very common, and it may seem okay to procrastinate because putting...

Positive Words = Happy Customers

Positive Words = Happy Customers

Did you know that a single negative word has the power to induce physical and emotional stress? Have a look at these words and think about how you feel looking at them, then try reading them out loud. If the corners of your mouth are down, your chest feels a bit tight...

Is Your Racing Car Making The Right Pit Stops?

Is Your Racing Car Making The Right Pit Stops?

At top speed a Formula 1 racing car can reach over 200 miles an hour, and to perform at its best it needs pit stop pauses to top up fuel, or to get repairs and mechanical adjustments.\ \ The car that makes the additional pit stops during the race will run...