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BUILDING RAPPORT WITH CUSTOMERS


Up to 12 people online
6-14 people face to face
Course can be tailored

Key Benefits


  • Understand why building rapport with customers is essential
  • Create a sense of trust and understanding with customers through rapport
  • Learn how to maintain rapport even in challenging situations
  • Identify positive and negative body language
  • Be able to adopt open body posture and gesture when interacting with customers

Course Content:


  1. What does it mean?
  2. Why building rapport really matters
  3. Connect rapport to outstanding service
  4. 10 techniques to build rapport
  5. Learn it, don’t fake it
  6. Meaningful conversations
  7. Enhance likability (in person, on the phone, via email)
  8. What is the body saying?
Up to 12 people online
6-14 people face to face
Course can be tailored