Don't Hang Up First

Here is a little idea to show that extra care to your customers when you are on the phone with them:

You got to the end of the phone conversation with a customer, and you have already summarised what has been accomplished during the call, and let the customer know what happens next. You both said “goodbye”...

...wait for her/him to hang up first before you put the phone down:

• It will give your customers the impression that you have time to listen to what they are saying, and are not in a hurry to leave the conversation;

• If your customers think of one last thing to ask you won't miss it, and they won’t be cut off mid sentence.

Bonus Tip: to make sure your customers don't have any more questions, and have received all the support they need, you could always ask them:

Is there anything else I can help you with today?