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EFFECTIVE COMMUNICATION TO EXCEED EXPECTATIONS AND DELIGHT


Up to 12 people online
6-14 people face to face
Course can be tailored

Key Benefits


  • Embrace a consistent and professional communication style in all situations
  • Develop skills in engaging with customers and handling their enquiries effectively
  • Be able to fully respond to customer requests by listening effectively, and asking the right questions.
  • Identify ways to add value to customer relationships and exceed their expectations
  • Practise how to turn disappointment into a positive experience for the customer

Course Content:


  1. The impact of your behaviour on a successful outcome
  2. The art of communicating positivity - Positive Language
  3. Active listening
  4. The importance of taking notes
  5. Questioning fundamentals
  6. 7 steps to handle enquiries efficiently
  7. Uncover customer needs
  8. Manage expectations
  9. 5 reasons why you should go the extra mile
  10. Always follow up
Up to 12 people online
6-14 people face to face
Course can be tailored