CUSTOMER SERVICE TRAINING

Key Benefits

• Be able to understand the difference between good and poor customer service
• How to build a positive first impression when dealing with customers
• Answer and make telephone calls in a professional and efficient manner
• Be able to improve customer satisfaction by fulfilling their needs

Course Content:

1. Define customer service
2. Why it’s so important and who benefits from good customer service
3. The 3 levels of customer service
4. Making a good first impression, the essential elements
5. Telephone etiquette
6. How to make your customers happy
7. Examples of good and bad customer service