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CUSTOMER SERVICE TRAINING


Up to 12 people online
6-14 people face to face
Course can be tailored

Key Benefits


  • Be able to understand the difference between good and poor customer service
  • How to build a positive first impression when dealing with customers
  • Answer and make telephone calls in a professional and efficient manner
  • Be able to improve customer satisfaction by fulfilling their needs

Course Content:


  1. Define customer service
  2. Why it’s so important and who benefits from good customer service
  3. The 3 levels of customer service
  4. Making a good first impression, the essential elements
  5. Telephone etiquette
  6. How to make your customers happy
  7. Examples of good and bad customer service
Up to 12 people online
6-14 people face to face
Course can be tailored