CUSTOMER SERVICE TRAINING
Up to 12 people online
6-14 people face to face
Course can be tailored
Key Benefits
- Be able to understand the difference between good and poor customer service
- How to build a positive first impression when dealing with customers
- Answer and make telephone calls in a professional and efficient manner
- Be able to improve customer satisfaction by fulfilling their needs
Course Content:
- Define customer service
- Why it’s so important and who benefits from good customer service
- The 3 levels of customer service
- Making a good first impression, the essential elements
- Telephone etiquette
- How to make your customers happy
- Examples of good and bad customer service
Up to 12 people online
6-14 people face to face
Course can be tailored