CUSTOMER SERVICE COMMUNICATION TRAINING
Up to 12 people online
6-14 people face to face
Course can be tailored
Key Benefits
- Embrace a consistent and professional communication style in all situations
- Develop skills in engaging with customers and handling their enquiries effectively
- Be able to fully respond to customer requests by listening effectively, and asking the right questions.
- Identify ways to add value to customer relationships and exceed their expectations
- Practise how to turn disappointment into a positive experience for the customer
Course Content:
- The impact of your behaviour on a successful outcome
- The art of communicating positivity - Positive Language
- Active listening
- The importance of taking notes
- Questioning fundamentals
- 7 steps to handle enquiries efficiently
- Uncover customer needs
- Manage expectations
- 5 reasons why you should go the extra mile
- Always follow up
Up to 12 people online
6-14 people face to face
Course can be tailored