CUSTOMER SERVICE COMMUNICATION TRAINING

Key Benefits

• Embrace a consistent and professional communication style in all situations
• Develop skills in engaging with customers and handling their enquiries effectively
• Be able to fully respond to customer requests by listening effectively, and asking the right questions.
• Identify ways to add value to customer relationships and exceed their expectations
• Practise how to turn disappointment into a positive experience for the customer

Course Content:

1. The impact of your behaviour on a successful outcome
2. The art of communicating positivity - Positive Language
3. Active listening
4. The importance of taking notes
5. Questioning fundamentals
6. 7 steps to handle enquiries efficiently
7. Uncover customer needs
8. Manage expectations
9. 5 reasons why you should go the extra mile
10. Always follow up