"Sara's course about Delighting Customers was interesting and useful with plenty of examples and practical advice. What I learnt during her course will be handy both for my team and for myself. I liked how she created a positive and engaging environment, while remaining professional."

"I would highly recommend Sara for training your people - her years spent running five-star hotels means that she has lots of practical experience in organisation of services and in how to delight customers. Frontline staff and managers always relate to her friendly approach, so they buy in to the lessons learned."

"I attended Sara Odorisio's zoom training session on customer service this week. Sara was really friendly and helpful. She was so interesting to listen to and had some great ideas on how to make customer service excellent. I am looking forward to doing some of her other sessions soon. Thanks Sara!"